Added value from experience
An often quoted African proverb says, 'when an old person dies, a whole library dies'. The saying is easily applied to our world today. Information is not yet knowledge, and the mere storing of information is not yet experience.
Mapping customer observations with the visualization of user experience, user journey, business processes, products, services in diagrams and blueprints transforms the pure process world into the holistic representation of an experience world. The experience diagrams visualize the existing customer experience of your products and services and offer a starting platform for future business solutions.
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